Returning an item is very hard for us but we’re offering this only for you. If you’re not satisfied with your purchase, you can return and exchange it using one of the options below. Please note that items returned must be received within 15 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached. Franky Bros Fashion reserves the right to deny refund if the item does not meet its Return Policy guidelines. Final sales, promotional items seasonal sales (Christmas, New year sale etc.) or opened packaged items may not be exchanged, returned or refunded.

We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 15 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.

Return instructions

You can return your item by following the steps below:                                                       

·         1. Visit frankybros.com to request a product return or contact customercare@frankybros.com
 

·         2. Returns are typically picked up from the original delivery address within two business days. Please ensure your package is ready to be picked up. Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed.
 

·         3. Hand over the parcel to our shipping partner.

If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled.

As soon as we receive your return in our warehouse, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 15 days. If you return is not approved, a member of our Customer Care team will be in touch with you.

Please do not hand over any additional items to the shipping partner during return pickup. If you wish to return more products, please get in touch with our Customer Care team, who will arrange a pickup for the additional products. We will not be responsible for refund of additional/ unaccounted products lost in transit.

Refunds

Refunds will be made to the same form of payment originally used for the purchase within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.

There are no charges for returns, however if your original order was for less than Rs.599 shipping charges will not be refunded except in case of incorrect order shipped or the entire order was damaged during shipment.

For orders paid for with Cash on Delivery (COD), refunds will be issued through bank transfers only. Our Customer Care will reach out to you for your bank details, namely the bank account holder name, bank name, branch and IFSC code. We will never request any other bank or card details. If you receive an email claiming to be from Franky Bros Fashion asking you to do so, do not respond and contact our Customer Care team immediately.

Please note that we are unable to issue refunds through cash or cheque.

If an item is returned that does not comply with our Return policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer care team to enquire about the validity of your return if you are unsure.

Item damaged during shipping

If you received an item which is damaged upon arrival, please contact customercare@frankybros.com team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within a week of receiving the package.

To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item.

Exchange

Exchanging an item is very easy on frankybros.com only if you have any problems in sizes or damages.

You can exchange your item by following the steps below:                                                 

1.       Visit frankybros.com to request a product exchange or contact us customercare@frankybros.com

2.       Exchanging product is typically picked up from the original delivery address and new product will be delivered to the same within 3-5 business days. Please ensure your package is ready to be picked up. Securely pack your exchange items with the original packaging, don’t remove any old packing labels and Tags from the product.

3.       Hand over the parcel to our shipping partner.